"YOU KEEP CREATING, WE DELIVER"

If you are not satisfied with your purchase please contact us at (760) 303-1119. 

Once received in perfect condition, you will receive a full refund.

Expedited shipping costs (Three Day Air, Two Day Air, or Next Day Air) are nonrefundable. Returned items may be subject to a 10% restocking fee. wood products may have difference in tones,  knots, difference in grain patterns, texture are not consider  defects and the wooden urns reserve the rights to replace or repair.

customer is responsible for return shipping. Returned items that arrive damaged due to poor packaging or negligence on the part of the customer will not be eligible for a refund. You will need to contact the shipping company you used for a claim.

Items that cannot be returned for a refund:

• Personalized Items.
• Urns  that has been filled.
• Items kept outdoors.
• Items that have been damaged or tampered with by the customer.
• International Orders.
• Expedited shipping charges are not refundable unless a shipping error occurs on our behalf.
• International shipping charges are not refundable.
• Orders returned more than 30 days after the order has been received are not eligible for a refund.

Unless otherwise specified, all urns are for indoor use only. Urns affected by weather or buried cannot be returned.

the wooden urns reserves the right to charge shipping for exchanged items.